Loyola College is confident with its technologies with support provided onsite and remotely by CT.

The situation

Loyola College was founded in 1980, built across 26 acres in Melbourne’s North-Eastern suburbs of Watsonia. As a catholic co-educational college, the school strives to ensure that each student achieves their full and unique potential through a collaborative environment committed to Justice, Mercy and Faith. Today, Loyola College is home to approximately 1,500 staff and students.

At the time, Loyola had a small team of internal IT staff who were responsible for supporting staff and student-faculty and, was supplemented by external providers who were working on technical projects. However, with high staff turn over, the school was unable to balance its IT environment over time. With low stability, staff and students were finding it difficult in the classroom due to high volumes of network outages, technology redundancies restricted the school’s ability to flexibly scale up or down, and the lack of IT resources and expertise saw slow digital growth and development rates.

Loyola College needed a solution that was able to support traffic, fast internet speeds and ensure high availabilities, whilst providing reliable support, that is readily available to staff and students on campus. It was time for the school to review its technology and the school compiled a list of IT services that were needed. The aim was to enable online-based learning and teaching capabilities, as well as operational efficiencies with fast and reliable internet access in all areas of the school campus.

With budgets and expenditure set to increase due to updating technological hardware and infrastructure, and hiring internal IT staff proved to be costly and time consuming, Loyola college decided to seek a technology provider and maximise external IT resources to manage and support their IT without the stress of managing its own. Loyola College engaged CT for assistance. With their extensive history in providing ICT services to the education sector in Victoria, CT understood the school’s frustrations with its technology. CT was able to provide the school with a Managed Service and robust network solution that was customised to meet the school’s needs.

The solution

Beginning with Loyola College’s technology, CT was able to identity the pain-points in the school’s network and internet services and, tailored an MPLS network solution that was able to connect to their private cloud network with full DDoS protection, enhancing connectivity and support voice capabilities.

To build a wireless network, the team at CT first identified infrastructure redundancies and updated and replaced 64 switches, 125 wireless access points and 40 servers that were scaled out using virtualisation. CT stored the school’s servers on an enterprise-grade SAN (Storage Area Network), with a combination of SSD and SAS technology disks. This allowed the network to stretch and remove black spot areas across the campus, supporting over 45 devices in each classroom, with speeds of 5GHz.

With the scalable and robust network in place, and as part of their Managed Service solution, CT was able to remove the technical challenges related to high IT staff turn-over, by providing the school with unlimited business hour support with a dedicated embedded staff member, based on-site, acting a primary and central point of contact for on-going technical assistance and support to staff and students of Loyola College.

CT’s Managed IT Service with embedded staff offering is a comprehensive and all-encompassing outsourced model with the ability to obtain an IT department with minimal in-house resources. To facilitate ICT within the school, CT has incorporated five core elements that include,

  • Training and development

CT has provided the staff at Loyola College with in-depth technical training that includes, systems, applications, processes and how to access CT for support. As part of their Managed Services, CT will continuously provide ongoing training to ensure technical efficiencies across the school, with a wide array of self-paced training videos and tutorials which have been tailor-produced by CT teams and vendors to focus on the efficient impartment of knowledge, and the reduction of reactive tickets.

  • Support

In addition to its embedded support, CT has also provided the school with an extension to remote support – CT’s award-winning Service Desk team. CT’s Service Desk team is flexible and easily accessible to staff and students through phone, email or chat in CT’s support platform, Liberty Console.

  • Proactive monitoring

CT have configured and deployed remote monitoring and management platforms to core infrastructure and network components of the school’s IT environment. This is done to ensure maximum functionality to the school’s technologies and, allow the team at CT to stay ahead by proactively responding to any alerts that may impact on the school’s over performance.

  • Backup and disaster recovery

The team at CT have deployed backup and disaster recovery platforms to ensure the school’s data integrity, continuity and ability to withstand a disaster and, the advice on the continuous improvement and resilience their platforms and environment.

  • Strategic advice

CT has provided the school with a dedicated VcIO, who primarily focuses on formulating strategic IT goals and pathways with a focus on reducing risk, improving operational efficiencies and budget.

The outcome

The partnership between Loyola College and CT empowered staff and students to have confidence in its modern technologies. The results include,

  • Provisioned, upgraded and maintained more than 2,360 of the school devices and 110 CCT cameras for better securities and accessibilities to staff and students.
  • Creating greater efficiencies by reengineering and re-writing existing processes and workflows of key service and knowledge management, to ensure a successful transition to an outsourced IT model.
  • A robust and scalable wireless network solution supported Loyola with the throughput required to run its Schoolbox, Synergetic, Websense platforms and workloads without introducing latency or delays.
  • A decrease in reactionary tickets whilst boosting uptime and overall end-user experience, with access to flexible support options easily available on-site or remotely via call, email and chat.

“CT were able to fulfil our long-term goal, allowing us to operate as a school that is ‘always online.”

Since first onboarding CT, Loyola College has full control and confidence over their technologies.

Today, the school continues to focus on achieving its teaching and learning outcomes.